zoomqq Account & Payment FAQ

We ask you to visit our login page on Android or iOS and tap the password recovery link below the login form. We ask for your registered email or username. Our zoomqq system then sends a reset link to your email. Follow that link, set a new password, and return to log in. If you do not receive the email within a few minutes, check your spam folder or contact our support team with your registered email and the time you requested the reset. We do not reset passwords over chat or by phone without email verification first.

We let you change your registered email, phone number, and language preference inside your account settings on the zoomqq platform. You can also view your payment history, linked DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet accounts, and past withdrawals. If you want to pause your account temporarily or permanently, contact our support team and explain your request. We may ask for your registered email and account identifier. Pausing is not the same as deleting; your account record, balance, and history remain on file. To resume, log in and answer any re-verification questions our zoomqq team sends you.

We ask for a government-issued identity card (such as a KTP), a recent selfie with your face and the identity card visible, and proof of address (utility bill, rental agreement, or bank statement no older than three months). All documents must match the name, phone number, and email you registered on zoomqq. Submit clear, full-page images. Our verification team compares the documents and your account details. If information does not match—for example, your ID says Jakarta but your registered address is Surabaya—we may ask for clarification or an updated address. Verification normally completes within one business day, but delays can occur during Idul Fitri, Idul Adha, Imlek, or Nyepi holidays.

We do not charge a deposit fee when you add funds to your zoomqq account via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. However, your bank or e-wallet provider may charge a transfer fee on their side. When you request a withdrawal, we do not take a fee from your balance. The amount you request is the amount you receive, minus any bank or payment network charges that occur on their side. We recommend checking your bank or e-wallet terms for details about their own transfer costs.

We ask every new user to read our terms and conditions and our legal notice before placing any bet on football, Liga 1, Piala AFF, Champions League, Premier League, or MotoGP, or before using our live-dealer tables, slots like Aviator and Sweet Bonanza, or esports markets like Mobile Legends and Free Fire. The terms explain how your account works, what happens when you deposit and withdraw, how we handle disputes, and what we do if we suspect fraud or account misuse. The legal notice explains that our service is available only where applicable law permits and that you are responsible for verifying access is legal in your jurisdiction.

We offer a weekly cashback promotion that returns a small percentage of your net weekly losses on certain game categories. The exact rate and eligible games are shown in our promotions section on the zoomqq platform. Cashback is calculated on Mondays and credited to your account by Tuesday. To qualify, your account must be fully verified (KYC complete), and you must have placed bets on football, live-dealer games, or slots during the week. Cashback is not paid if your account is suspended, if you request a withdrawal during the cashback calculation window, or if our team suspects fraud. Terms apply.

We support deposits and withdrawals via virtual accounts linked to online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer on zoomqq, we generate a unique virtual-account number for your account. You transfer funds from your own online payment, e-wallet, mobile banking, or local payment account to that virtual number. Our system recognizes the transfer within minutes and credits your zoomqq balance. For withdrawals, you request a payout to your registered online payment, e-wallet, mobile banking, or local payment account. We compare the account name with your zoomqq registration and process the transfer. Withdrawals normally complete within one business day, but bank processing times vary.

Our support team monitors live chat during standard business hours. We do not provide exact operating hours in this FAQ because hours vary by season and holiday. During Idul Fitri, Idul Adha, Imlek, and Nyepi, support response times may be slower. If you use live chat outside business hours, your message is queued and our team replies when they return online. For urgent account or payment questions, include your registered email and account identifier so our team can look up your details quickly. We also ask you to check our FAQ and terms page first, as many common questions are answered there without waiting for chat.

We store your password using encryption standards. We do not share your password with anyone, including our support team. If you believe your account has been accessed without permission, log in from a secure device, change your password immediately, and contact our support team with details of the unauthorized activity. We may ask you to re-verify your identity using your KYC documents. If you notice unfamiliar transactions, we may pause your account while we investigate and ask you to confirm whether each transaction was yours. Do not share your password, one-time code, or account details with anyone claiming to be from zoomqq support, because our team will never ask for this information in chat or email.